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eLearning: Communication Psychology & Coaching

Expert*in des bfi-Kärnten

Diploma course

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Description

By combining psychological insights with practice-oriented coaching techniques, you will develop the ability to support people in their personal and professional growth in a targeted manner. You will gain in-depth know-how by uniting the theory and practice of communication psychology with proven coaching methods. The eLearning course can be started at any time (no attendance required & flexible scheduling).

Requirements

Internet access, webcam, and microphone are required for participation. After payment of the course fee, the eLearning will be activated for you, and you will receive your access details by email.

Notes

Teaching and learning materials:- Scripts: Practice-oriented scripts are available at any time on our digital learning platform.

Practice questions: Control and core questions are provided for exam preparation.
Interactive exercises: Interactive exercises with didactic added value.
Audiobooks: Audiobooks for the scripts are ideal for on the go.
Learning videos: Learning videos are partially available as support on our digital learning platform.

Content support & technical support:- Subject matter support: Content-related support is guaranteed throughout the entire certificate course.

Technical support: Assistance with technical questions regarding the digital campus is provided.

Exam modalities:- Multiple-choice exam: Each module must be completed with a multiple-choice exam.

No exam registration required: Exams can be taken at any time without prior registration via the online campus.
Exam duration: You

will receive 40 exam questions per multiple-choice exam. The exam duration is

30 minutes. Multiple exam attempts per exam are possible.

Course content

You will learn to better understand communication processes, identify blocking patterns, and change them in a targeted manner.
Module 1: Coaching & Mentoring
In this module, you will learn how psychological knowledge can be applied with coaching and mentoring techniques to promote personal and professional growth. You will also find out how a coaching process works, what competencies are required for it, and how mentoring functions.
Module 2: Communication Psychology & E-Moderation
In this module, you will learn about central concepts of communication as well as proven communication methods and techniques. You will explore the fundamentals of interpersonal communication – both verbal and non-verbal – and deepen your knowledge of communication skills and rules.
Module 3: Change Communication & Storytelling
In this module, you will acquire the fundamentals of change communication as well as methods for effective change communication. You will learn what competencies change communicators need and which media and methods are used in the process.
Module 4: Group Dynamics & Interactions
In this module, you will learn how to successfully lead (heterogeneous) teams and what role cultural differences play in collaboration. You will explore the phases of team development and find out how team roles influence the dynamics and success of a team.
Module 5: Conflict Moderation & Error Culture
In this module, you will gain fundamental knowledge in conflict management, including conflict analysis and group dynamics. You will learn to resolve conflicts, distinguish between different types of conflicts, and understand the developmental stages of conflicts.

Target group

Customer service and support staff: Individuals who wish to improve their communication skills in dealing with customers to de-escalate conflicts and create a positive customer experience.
Employees in team roles: Individuals who want to improve their communication and collaboration within the team to build more effective working relationships and promote their professional development.
HR professionals and personnel developers: Experts who wish to apply coaching techniques and psychological insights to support employees in their professional and personal development.
Coaches and consultants: People who want to expand their coaching competencies to efficiently manage individual or team processes and successfully accompany changes in organisations.
Practice-oriented users: Individuals who want to derive direct benefits for their work through practical examples.