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eLearning: Conflict Resolution & Moderation

Expert*in des bfi-Kärnten

Promote dialogue and create solutions

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Description

Conflicts are part of everyday work life and, if handled professionally, can present an opportunity for growth and improvement. Learn effective conflict resolution methods and discover how to steer group processes through targeted moderation, open communication channels, and collaboratively develop constructive solutions. This will help you promote harmonious collaboration and strengthen teamwork in your team or company. The eLearning course can be started at any time (no attendance required & flexible scheduling).

Requirements

Internet access, a webcam and a microphone are required for participation. Once the course fee has been paid, the eLearning will be activated for you, and you will receive your access details by email.

Notes

Teaching and learning materials:

Scripts: Practice-oriented scripts are available on our digital learning platform at any time.
Practice questions: Control and core questions are available for exam preparation.
Interactive exercises: Interactive exercises with didactic added value.
Audiobooks: Audiobooks based on the scripts are ideal for on the go.
Learning videos: Learning videos are partially available as support on our digital learning platform.

Content support & technical support:

Expert support: Content-related support is guaranteed throughout the entire certificate course.
Technical support: Assistance with technical questions regarding the digital campus is provided.

Exam modalities:

Multiple-choice exam: Each module must be completed with a multiple-choice exam.
No exam registration required: Exams can be taken at any time without prior registration via the online campus.
Exam duration: Each multiple-choice exam consists of 40 questions. The exam duration is 30 minutes. Multiple exam attempts per exam are possible.

Course content

Module 1: Moderation, Presentation and Negotiation
In this module, you will learn about fundamental types and models of communication, the tasks involved in moderation, and the process of a moderation session. You will also discover how to independently and effectively use moderation techniques and optimally conduct presentations.
Module 2: Conflict Management and Error Culture
In this module, you will learn about the different types of conflict and how to identify their developmental stages. You will also become familiar with the structure of a moderation cycle for conflict resolution and learn how to systematically analyse and resolve conflicts.
Module 3: Change Communication & Storytelling
In this module, you will acquire knowledge about the tasks of change communication. You will learn about the key elements of change communication and discover how communication processes in change management can be systematically analysed and designed.

Target group

Project managers and coordinators: Individuals who work on projects with differing interests and wish to contribute to successful outcomes through moderation and conflict resolution.
Team leaders and department heads: Individuals who want to strengthen their conflict management skills within teams to promote a constructive and productive work environment.
Educational professionals and trainers: Individuals who work with groups or individuals and wish to identify and resolve conflicts at an early stage.
Career changers and interested individuals: Individuals who want to acquire fundamental knowledge of conflict dynamics and moderation to engage more confidently in communication processes.
Practical users: Individuals who wish to gain direct benefits for their work through practical examples.